Frequently asked questions
FAQ
What is your return and refund policy?
What is your return and refund policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition. To start a return, Reach us at ous contact us page .Refunds are processed within 5–7 business days after we receive the item.
My order is missing an item — what should I do?
My order is missing an item — what should I do?
Sometimes, items ship separately. If something is missing, please check your tracking numbers. If it still hasn’t arrived after a few days, contact our support team and we’ll help you out.
How do I contact customer support?
How do I contact customer support?
You can reach us via email at kanbaystore@gmail.com or through our Contact Us page. We typically respond within 24 hours, Monday to Friday.
Can I order different items together?
Can I order different items together?
Absolutely. You can add products from any category to your cart and check out in one order. Depending on warehouse locations, items may arrive in separate packages.